Abu Dhabi Commercial Bank has restored its services following a brief technical interruption, while confirming that customer information remained fully protected and no data security issues were detected during the incident.
ADCB services back online after temporary interruption as bank assures customers of data safety.
The Abu Dhabi-based bank confirmed that its main banking platforms have remained stable for the past four days, while only a limited number of mobile app users continue to experience minor issues as fixes are being completed.
ADCB Restores Banking Operations After Technical Disruption, Confirms Customer Information Remained Secure
Abu Dhabi Commercial Bank (ADCB) has confirmed that its banking services have returned to normal following a technology-related interruption that affected some customers last week. The bank said its core banking infrastructure has remained stable for four consecutive days, even as it continued to handle exceptionally high transaction activity during the recovery period.
In a statement released this week, ADCB explained that the service issue was temporary and occurred intermittently over a limited number of hours on the affected days. The disruption was not a continuous outage and had a restricted impact on certain banking functions for a portion of customers.
The bank said the main area affected was access to its mobile banking application, where some users experienced difficulties while attempting to complete digital transactions. These challenges were mainly related to payment services and fund transfers, which temporarily affected the convenience of customers relying on mobile channels for everyday banking activities.
ADCB’s technical teams responded to the issue by working to restore full functionality and ensure that all digital banking services continued operating smoothly. The bank stated that recovery measures were implemented carefully to maintain system reliability while addressing the remaining concerns experienced by some users.
Despite the temporary disruption, ADCB emphasised that its essential banking systems continued to operate securely. The bank confirmed that customer account balances, personal information and financial records were not affected at any stage of the incident.
The lender also reassured customers that there was no unauthorised access to banking information and that security controls remained effective throughout the disruption. According to the bank, the incident was related to technology performance issues rather than any compromise of its systems or customer data.
ADCB noted that its core banking platforms have demonstrated strong stability since the disruption was resolved. The systems have successfully managed significant transaction volumes, reflecting the bank’s ability to maintain reliable operations even during periods of increased customer activity.
The bank’s update comes as financial institutions across the region continue to expand their digital banking services, with mobile applications becoming a primary channel for customers to conduct payments, transfers and other financial activities. As reliance on digital platforms grows, maintaining secure and uninterrupted services remains a key priority for banks.
ADCB said it remains focused on improving its technology infrastructure and strengthening operational resilience to prevent similar issues in the future. The bank continues to monitor its systems closely and is taking additional steps to enhance customer experience across its digital platforms.
The temporary disruption did not affect the safety of customer funds or account information, and the bank reiterated its commitment to maintaining high standards of security, reliability and service quality.
With banking operations now fully restored, ADCB customers are able to access digital services as usual. The bank thanked customers for their patience and understanding while technical teams worked to address the issue and complete the restoration process.
The incident highlights the importance of robust technology systems in modern banking, where even short interruptions can affect customers who depend heavily on digital services. ADCB’s response focused on quickly resolving the problem, protecting customer information and ensuring that normal banking operations continued with minimal long-term impact.
ADCB Confirms Customer Accounts Remained Safe as Banking Services Return to Normal
Abu Dhabi Commercial Bank (ADCB) has reassured customers that their financial information and account balances remained completely secure throughout the recent technology-related service interruption. The bank stated that at no stage during the incident were customer funds, account records or personal details exposed to any risk.
In its latest update, ADCB confirmed that there were no errors or discrepancies in customer account balances and no incidents involving unauthorised access to sensitive information. The bank said its data protection measures remained effective throughout the disruption, ensuring that the accuracy and reliability of customer information were maintained.
The lender explained that its technical teams worked continuously to resolve the issue and restore affected services as quickly as possible. Specialists from the bank collaborated with international technology partners, service providers and external experts to identify the cause of the disruption and implement solutions.
ADCB said the combined efforts of its internal teams and global technology partners helped stabilise its systems and return banking operations to normal. The bank highlighted that maintaining customer security and restoring access to essential services were its highest priorities during the recovery process.
According to the bank, its major banking channels and infrastructure have been functioning normally for the past four days. This includes its core banking platforms, physical branch operations, ATM network, cash deposit machines (CDMs), debit and credit card services, payment processing systems and other customer support channels.
The lender confirmed that customers have continued to access regular banking facilities through multiple channels, with essential services operating without interruption after the recovery period. The bank’s branches and digital payment systems have also continued supporting customer requirements as normal.
ADCB also clarified that its corporate banking services were not affected by the disruption and remained fully available throughout the period. Business customers were able to continue carrying out their banking activities without any major interruptions.
The bank noted that access to its mobile banking application has been restored for the majority of retail customers. However, a small group of Aspire retail banking customers may still experience delays before receiving complete access to mobile app services.
The remaining technical work is focused on ensuring that all affected users regain full functionality and that the mobile banking experience returns to normal for every customer. ADCB said it continues to monitor the situation and provide support where required.
For customers who are still experiencing limited mobile application access, the bank recommended using its internet banking platform as an alternative. ADCB confirmed that online banking services remained available throughout the disruption and continued to provide customers with access to essential account features.
The bank also encouraged customers to use its branch network for assistance, noting that operating hours were extended during the recovery period to provide additional support. Some branches remained open beyond normal schedules, including during the weekend, to help customers complete their banking requirements.
ADCB’s response reflects the importance of maintaining operational stability and customer confidence during technology-related incidents. With banking services increasingly dependent on digital platforms, financial institutions continue to invest in stronger systems, improved security measures and reliable support networks.
The bank reiterated its commitment to protecting customer information, maintaining service quality and strengthening its technology infrastructure. ADCB said it will continue reviewing its systems and processes to improve resilience and reduce the possibility of similar disruptions in the future.
The lender thanked customers for their cooperation and patience during the temporary service issue. With core systems stable and most services fully restored, ADCB confirmed that normal banking operations are continuing across its network.
ADCB Enhances Customer Access During Recovery Process, Confirms Commitment to Service Improvement
Abu Dhabi Commercial Bank (ADCB) has continued its efforts to support customers following the recent technology-related disruption by introducing a mobile-friendly version of its internet banking platform. The updated access option was designed to help customers continue managing their banking needs safely and conveniently through different devices while restoration activities were being completed.
The bank said the alternative digital banking option allowed customers to access important services securely, providing another channel for those who faced temporary difficulties with the mobile banking application. By improving accessibility across devices, ADCB aimed to reduce inconvenience and ensure customers could continue carrying out essential financial transactions.
In its latest communication, the bank confirmed that its overall banking operations across the group are now fully available. ADCB stated that the remaining impact is restricted to a limited number of retail customers using the Aspire banking service, while the majority of customers have regained normal access to digital banking facilities.
The lender explained that technical teams are continuing to assist the remaining affected users and are working to complete the final stages of restoration. The bank said its priority remains ensuring that every customer receives uninterrupted access to all banking services.
The latest update comes after ADCB announced last week that scheduled technology maintenance activities had resulted in temporary disruptions affecting some banking services. The bank clarified that the issue was linked to system-related work and that efforts were immediately launched to restore affected functions.
Following the disruption, ADCB issued an apology to customers who experienced difficulties while attempting to use certain banking channels. The bank acknowledged the inconvenience caused and said it accepts full responsibility for addressing the remaining challenges and completing the recovery process.
ADCB emphasised that customer satisfaction and service reliability remain central to its operations. The bank said it is focused not only on resolving the immediate issue but also on strengthening its systems to improve performance, stability and customer experience in the long term.
The lender reiterated its commitment to providing advanced and reliable banking solutions that meet the changing expectations of customers. As digital banking continues to become an essential part of everyday financial activity, ADCB said it remains dedicated to investing in technology, innovation and operational improvements.
The bank also highlighted the importance of maintaining secure and convenient access to financial services. Through its internet banking platform, branch network and other available channels, ADCB has continued supporting customers while technical teams worked on completing restoration measures.
During the recovery period, ADCB’s teams collaborated with technology specialists and service partners to address the issue and ensure that banking services returned to normal as quickly as possible. The bank said it continues to monitor system performance closely to maintain stability and prevent future disruptions.
The incident has also reinforced the importance of strong digital infrastructure in the banking sector. With more customers relying on online platforms for payments, transfers and account management, banks are increasingly focused on creating systems that can handle high usage while maintaining security and reliability.
ADCB said it appreciates the patience and understanding shown by customers during the temporary disruption. The bank assured users that it remains committed to delivering high-quality services and improving digital experiences across all its platforms.
The lender added that it will continue taking necessary steps to enhance operational resilience and ensure that customers receive efficient, secure and seamless banking services. By combining technology upgrades with customer-focused solutions, ADCB aims to maintain its position as a trusted financial institution in the UAE.
In conclusion, ADCB confirmed that its banking network is functioning normally, with only limited restoration work remaining for a small group of Aspire retail customers. The bank said it is committed to completing the process quickly and returning all services to full availability.
