Sharjah has introduced the new Dalil service, enabling academic certificate attestations to be completed in only three minutes instead of the previous six-day processing period.
Sharjah launches Dalil service, reducing academic attestation from six days to just three minutes.
Parents and students in Sharjah can now obtain and authenticate academic certificates through a fully digital process after the launch of a new integrated service on the Dalil platform. The initiative has been introduced through a collaboration between the UAE Ministry of Foreign Affairs (MoFA) and the Sharjah Private Education Authority (SPEA), with the aim of simplifying and accelerating educational document procedures.
The newly launched service allows users to issue and attest academic certificates electronically within just a few minutes, eliminating the lengthy processing times that were previously associated with such procedures. Through direct digital connectivity between the two government entities, the system enables seamless data exchange and verification without requiring applicants to move between multiple offices or platforms.
Officials described the initiative as a major advancement in government digital transformation and inter-agency cooperation. The project reflects ongoing efforts to strengthen integration among public sector institutions while improving the efficiency and quality of services provided to residents. By linking systems electronically, both authorities are able to process requests with greater speed, accuracy, and reliability, ensuring a smoother experience for students and parents.
The service has been designed to function through a unified online portal, giving users access to multiple services from a single digital window. Instead of completing several separate steps across different departments, applicants can now handle the entire process through one integrated transaction. Previously, obtaining and attesting academic certificates required multiple procedures involving different authorities, often resulting in longer waiting periods and additional administrative burdens. The new model significantly reduces paperwork, processing time, and the need for physical visits.
Authorities explained that the electronic integration between MoFA and SPEA represents a qualitative improvement in public service delivery. The initiative demonstrates how digital collaboration can streamline government operations while maintaining high standards of security and data accuracy. Information is exchanged directly between the systems of both entities, reducing the possibility of manual errors and improving verification processes.
The platform is expected to benefit a large number of students and families, particularly those who require academic certificates for university admissions, scholarship applications, employment opportunities, or international travel purposes. Since many educational and professional institutions require officially attested academic documents, the ability to complete the process quickly online is likely to save applicants considerable time and effort.
Officials also noted that the integrated system supports the UAE’s broader vision of enhancing smart government services and accelerating digital transformation across sectors. By introducing efficient online solutions, authorities aim to improve customer satisfaction and provide residents with faster, more accessible services that can be completed remotely.
The Dalil platform’s new feature reflects a growing trend toward unified digital government ecosystems, where multiple services are interconnected to reduce duplication and simplify procedures for the public. Through this initiative, Sharjah continues to strengthen its position as a leader in adopting advanced digital solutions that improve administrative efficiency and user convenience.
In addition to saving time, the electronic process also helps reduce operational complexity for government entities themselves. Automated verification and digital workflows minimise manual intervention, enabling authorities to process applications more effectively while ensuring compliance with official standards and regulations.
The launch of the service marks another step in the UAE’s ongoing efforts to modernise public services and create more integrated digital experiences for residents. With a simplified process that combines certificate issuance and attestation into a single online transaction, parents and students can now complete tasks that once required multiple procedures in just a matter of minutes.
The newly introduced digital service enables students and parents to complete the entire process of issuing and attesting academic certificates through a single integrated system, removing the need to navigate between multiple government websites or service channels. Through the Dalil platform, users can now process educational documents in a streamlined manner that combines certificate issuance by the Sharjah Private Education Authority (SPEA) with attestation procedures handled by the Ministry of Foreign Affairs (MoFA) and UAE diplomatic missions abroad.
Previously, applicants often had to complete several separate procedures across different entities, requiring multiple logins, document submissions, and extended waiting periods. The traditional process involved coordination between educational authorities, the Ministry of Foreign Affairs, and overseas UAE missions, making it time-consuming and administratively complex. Under the newly integrated system, these steps are consolidated into one digital transaction accessible through a centralised online platform.
Officials stated that the Dalil platform was specifically designed to serve as a unified hub for student-related services, allowing families to manage academic documentation more efficiently. By integrating services electronically between the participating authorities, the platform significantly reduces administrative burdens and minimises duplication of procedures. Users no longer need to move between separate portals or submit the same information multiple times, resulting in a smoother and faster experience.
One of the most significant achievements of the initiative is the dramatic reduction in processing time. Authorities confirmed that procedures which previously required up to six working days can now be completed in approximately three minutes. This improvement applies to users both within the UAE and abroad, making the service particularly beneficial for students seeking admission to international educational institutions or individuals requiring attested academic documents for employment and migration purposes.
In addition to reducing waiting periods, the initiative is expected to lower operational costs and save considerable effort for applicants. Digital verification and direct system integration remove many of the manual steps that previously slowed down processing. The automated exchange of data between government entities also improves accuracy, enhances reliability, and reduces the likelihood of administrative errors.
The initiative forms part of the second phase of the UAE’s Zero Government Bureaucracy Programme, a nationwide effort aimed at simplifying public services and reducing unnecessary administrative procedures. Through this programme, government entities are encouraged to redesign services around customer convenience by eliminating repetitive processes, shortening transaction times, and increasing digital integration across departments.
Officials involved in the project explained that the new service supports these objectives by offering a proactive and customer-focused experience. Instead of requiring users to independently coordinate between multiple authorities, the integrated platform handles the process seamlessly behind the scenes. This not only saves time for applicants but also improves overall customer satisfaction by making government services easier to access and more efficient to complete.
Omar Obaid Alhesan Alshamsi, Undersecretary at the Ministry of Foreign Affairs, highlighted the importance of institutional collaboration in driving digital transformation across the UAE government. He stated that the initiative reflects the country’s broader vision of creating a unified digital government ecosystem centred around the needs of residents and citizens. According to him, stronger cooperation between government entities allows services to become smarter, more interconnected, and more responsive to user expectations.
He explained that the integration between MoFA and SPEA demonstrates how government organisations can work together to provide innovative public services while maintaining high standards of efficiency and reliability. By electronically linking systems and sharing verified data securely, authorities can simplify procedures that were previously fragmented and time-consuming.
Alshamsi further noted that the project directly contributes to the goals of the Zero Government Bureaucracy Programme by reducing complexity in academic certificate issuance and attestation procedures. Through the integrated service, parents and students are now able to complete transactions quickly and conveniently without unnecessary administrative barriers. He added that digital initiatives of this kind represent an important step toward building a more agile and service-oriented government structure.
Ali Al Hosani, Director-General of the Sharjah Private Education Authority, also emphasised the significance of the collaboration between SPEA and the Ministry of Foreign Affairs. He stated that the project reflects successful coordination between both institutions in creating a unified digital framework for educational document attestation. According to him, combining these services into one platform substantially reduces the effort required from parents and students while improving the speed and convenience of the process.
Al Hosani explained that SPEA remains committed to continuously enhancing its digital services in line with the UAE’s wider digital transformation strategy. He stressed that improving customer experience and increasing user satisfaction remain key priorities for the authority. By introducing advanced digital solutions, SPEA aims to create more efficient educational support services while ensuring that users can access them easily from anywhere.
Officials also highlighted that the new academic certificate service aligns with broader national goals related to innovation, smart governance, and service excellence. The initiative supports the UAE’s vision of adopting modern technologies to improve public sector performance and deliver seamless digital experiences to residents. By reducing bureaucracy and simplifying interactions with government entities, the service contributes to creating a more efficient and connected public administration system.
The project further demonstrates the increasing role of digital ecosystems in the education sector. Authorities explained that integrating educational services with government attestation systems strengthens the overall reliability and transparency of academic documentation. Secure digital verification processes help ensure the authenticity of certificates while enabling faster approvals and reduced paperwork.
In addition, the service reflects the UAE’s efforts to adopt international best practices in government operations and digital service delivery. Many governments worldwide are moving toward integrated digital systems that prioritise convenience, automation, and customer-centric design. The UAE continues to position itself at the forefront of this transformation by investing in innovative platforms that connect institutions and simplify public services.
The launch of the integrated attestation service also illustrates how digital transformation can positively impact everyday administrative procedures. Tasks that once required physical visits, lengthy coordination, and multiple approvals can now be completed remotely in just a few minutes. For students and families, this means reduced stress, faster turnaround times, and easier access to essential educational documents.
Authorities indicated that the initiative is part of ongoing efforts to expand integrated digital services across multiple sectors. Future developments are expected to focus on increasing interoperability between government entities, improving automation, and delivering more proactive solutions that anticipate user needs before requests are even submitted.
Ultimately, the academic certificate issuance and attestation service represents a major advancement in the UAE’s digital government journey. By combining the services of SPEA, MoFA, and UAE missions abroad into one unified platform, the initiative offers a practical example of how technology and institutional cooperation can transform public services. Through reduced bureaucracy, faster processing, and improved user experience, the project reinforces the UAE’s commitment to building a smart, efficient, and people-focused government ecosystem.
