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UAE cancels Oud Al Reem domestic worker agency licence over major violations
The Ministry of Human Resources and Emiratisation (MoHRE) has officially cancelled the licence of Oud Al Reem Agency for Domestic Worker Services in Ajman following serious breaches identified through governance checks and field inspections.
According to a ministry statement, the agency violated several provisions of the Domestic Workers Law, its implementing regulations, and associated directives. Legal measures have been initiated, and relevant local authorities have been informed to finalise the licence cancellation process. The agency’s owners have been instructed to regularise the status of all domestic workers under their sponsorship and to pay all fines arising from the infractions.
MoHRE urged the public to report any malpractice by licensed domestic worker recruitment offices via its call centre at 600590000, reiterating its commitment to regulating the sector and protecting the rights of employers, agencies, and domestic workers alike. The ministry also advised employers to engage exclusively with licensed and accredited recruitment offices listed on its official website, warning that dealing with unlicensed entities may lead to legal consequences and potential health or security hazards.
The ministry emphasised that the UAE’s domestic worker services sector operates under strict governance standards and humanitarian principles, praising compliant recruitment offices for supporting a stable labour market and contributing to sustainable economic growth.
MoHRE further highlighted that regulatory oversight in the first half of 2025 resulted in penalties against 37 domestic worker recruitment agencies, with a total of 107 violations recorded.
MoHRE stressed that strict monitoring and inspections are essential to maintaining trust and transparency within the domestic worker recruitment sector. Regular audits and field visits allow the ministry to identify non-compliance early, preventing exploitation and ensuring that both workers and employers are protected. The ministry highlighted the importance of adherence to contractual obligations, fair treatment, and timely settlement of wages. Agencies found in violation not only face fines and licence revocation but also reputational damage, which can affect their ability to operate in the UAE. MoHRE continues to encourage ethical practices and accountability across all licensed agencies.
The ministry also underlined the role of technology and digital platforms in enhancing sector governance. Employers are encouraged to verify agencies’ licences and accreditation status through MoHRE’s official website or mobile applications. Digital reporting tools allow workers and employers to submit complaints, track applications, and monitor regulatory compliance in real time. This approach streamlines communication between stakeholders, facilitates faster resolution of grievances, and ensures transparency in all recruitment transactions. By leveraging technology, MoHRE aims to reduce administrative burdens, increase operational efficiency, and strengthen overall compliance within the domestic worker services market.
MoHRE reiterated its commitment to safeguarding the welfare of domestic workers while supporting employers in accessing licensed, reputable agencies. The ministry plans to continue awareness campaigns and educational initiatives to inform both employers and workers about their rights and responsibilities. By promoting a culture of compliance, the ministry aims to prevent labour disputes and ensure harmonious employment relationships. MoHRE also works closely with local authorities, labour inspectors, and community organisations to monitor recruitment practices and maintain high standards in the sector. Through consistent enforcement and engagement, the ministry seeks to uphold the UAE’s reputation for safe, well-regulated domestic worker services.
